Frequently asked questions
After receiving your products, you have 14 days to notify if you want to return the products. For this, download and print the withdrawal form online. Once you have reported wanting to return the products, they must be demonstrably sent back to mbnutrition.com within 14 days. You can e-mail us with the withdrawal form at info@mbnutrition.com.
For products where hygiene is important, such as tablets, capsules, powders, drinks, creams, oils, and other sealed products, it is required that they can only be accepted for return unopened and in undamaged condition (any seals intact). If you have damaged products during use, we may charge for this.
The purchase amount will be refunded as soon as possible but no later than 14 days after withdrawal.
Items whose safety packaging has been broken can therefore not be returned without explicit contact with the customer service of mbnutrition.com.
Once we have received the order return, the refund will be processed within 14 business days.
Shipping Costs Explained: Everything You Need to Know Before Checkout.
If you want to change your order, please send us an email. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Frequently asked questions
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.